Huatian Hotel Furniture adheres to the business philosophy of putting service first and provides one-stop furniture manufacturing services for many hotels. In the stage of cooperation with customers, everything starts from customer needs, strictly implements the company's customer service regulations, provides sincere service, and cooperates for mutual benefit. This includes the following service items:
1、 Understand customer needs, measure dimensions on site, and consider implementation plans based on dimensions
2、 Professional design team provides highly creative style design renderings
3、 Professional design team provides highly creative style design renderings
A: Develop a rigorous installation and debugging plan according to the customer's requirements for completion time and provision of installation site, strictly follow the product quality and technical labeling, and complete the installation and debugging tasks within the customer's required time.
B: The company's supporting professional maintenance and installation personnel have received professional product knowledge and performance, as well as product installation and debugging training, to ensure the on-site installation quality of products and the installation progress required by customers.
4、 After sales technical maintenance services
A: Customer complaints: Establish a professional after-sales service department to handle customer complaints. In emergency situations, professional maintenance service personnel rushed to the site for repairs.
B: Regular inspection: Conduct regular door-to-door or telephone visits to understand the usage of furniture. If there are any problems, repair them on-site. If they cannot be repaired on-site, report them to the customer service department immediately. The customer service department will handle customer complaints.
C: During the product maintenance period, the company will provide free replacement products for customers to use until the product is completely repaired, solving their concerns.
5、 Delivery date
Please handle it according to the contract requirements.
